【商务英语】太忙晚回复客戶？七招有礼貌向对方致歉

编辑/ Zoe Li

校对/ Westia Sun

工作忙碌，难免会因为各种因素而晚回复他人的电子邮件，

今天就要教大家在这种情况下，可以使用的七种道歉方式！

Sorry for the delay.

"Sorry" is the most common way to apologize for a delayed response in English.

因为迟来回复而向对方道歉时， "sorry" 是英语里最常见的方式。

母语者在和朋友、同事、上司与客户之间都会这样使用。

Sorry for the late reply. I saw that your issue has been resolved. Is there anything else you need help with?
抱歉晚回了。我看到你的问题已经解决，还有其他我可以帮上忙的地方呢？

So sorry for not replying sooner! I was busy getting the data you requested. You'll find everything you need in the attached file.
很抱歉未能更早一点回复！我忙着取得你需要的资料，所有你需要的东西都在附件里。

Sorry, I'm just getting back to you. Your proposal looks good to me. Thanks for working on this in my absence.
抱歉我现在才有空回你。我觉得你的提议很好，感谢你在我不在岗位时帮我处理这件事。

如果你想要更有礼貌一点，你可以说 "I'm sorry."

Here's the slide deck you requested. Let me know if you need me to make any changes. I'm sorry that this took a little longer than expected.
这个是你要的简报，如果你需要我做任何修改的话，请让我知道。我很抱歉花了比预期还久的时间处理这个。

Apologies for the delay.

"apologies" 是 "my apologies" 的简短说法，

两者在英语里都是道歉的正式用法，但 "apologies" 在电子邮件中比较常见。

Apologies for the delay. I am available for a call anytime this afternoon.
抱歉晚回复。我今天下午的任何时段都方便通电话。

Apologies for the delayed response. Our product team has confirmed that we will no longer be supporting this feature.
抱歉晚回了。我们的产品团队有确认我们之后不会再支援这项功能。

Please find the meeting minutes attached. My apologies for the delay in sending these out.
请查收附件内的会议纪录，很抱歉我晚寄出这些内容。

要更有礼貌的话，英语母语者也会写 "sincere / sincerest apologies" 。

Sincere apologies for the delayed response. Unfortunately, we are unable to provide the information you requested.
为晚回复献上诚挚的歉意。很不幸我们无法提供你要求的信息。

要记住不要把 "apologies" 写成 "apology" （单数）。

"apology" 指的是你道歉的动作： "My apology was ignored." （我的道歉被忽略了。）
"apologies" 指的是 "我很抱歉" ： "My apologies for the mistake." （我为这个错误感到抱歉。）

I apologize for the delay.

"I apologize" 是表达抱歉的另一种正式用法。

I apologize for the delay. My secretary will arrange for a meeting for next Monday afternoon.
我为晚回复致歉。我的助理会在下周一下午安排一场会议。

I apologize for taking so long to reply. Your email went to my spam folder and just came to my attention now.
我为经过这么久才回复致上歉意。你的信件跑到我的垃圾邮件里面，我现在才看到。

I apologize for the slow response. I was waiting for feedback from another team. I'll follow up with you by Thursday!
我为这么慢才回复你致上歉意。我在等待另一个团队那边的回复，我会在周四前给你回复！

假如未来有可能会晚回，而你想要先为此致歉的话，你也可以用 "I apologize (in advance)" 。

I will be traveling next week with limited access to the internet, so I apologize in advance for any possible delays.
我下周去旅行可能不会一直有网络可用，所以我先为可能晚回复你致上歉意。

Please excuse the delay.

"Please excuse" 指的是 "请原谅（我做的某件事）" 。

Please excuse me for not responding sooner. I will circle back once I've consulted with our legal team.
请原谅我没有更早回复你。我跟法律团队咨询之后再回头和你讨论。

Please excuse my delayed reply. We've been busy working on the bug that was reported last week. I'll update you when we've fixed it.
请原谅我晚回复。我们一直忙着处理上周别人回报的漏洞。我们修好之后我再跟你更新。

Please excuse any delayed responses next week as I will be on leave. For emergencies, please contact my colleague Lorie at lorie@engoo.com.
请原谅我下周任何晚回复的行为，因为我会请假。如果有急事，请通过 lorie@engoo.com 和我同事 Lorie 联系。

Please accept my apologies for the delay.

"Please accept my apologies" 是 "my apologies" 最原本的写法，它是表达歉意非常正式的一个说法。

The information you have requested is attached below. Please accept my apologies for the delayed response.
你先前要的信息附件在底下。请原谅我迟来的回复。

We are so sorry for the slow response. It seems your message got lost in our inbox over the holidays. If you are still interested in our services, please see the attached pricing plans. Again, please accept our sincere apologies for the delay and any inconveniences it may have caused.
很抱歉我们回得这么迟。您的消息好像在假期期间被其他信件淹没了。如果您还对我们的服务感兴趣。请查看附件的价格方案。再次为我们晚回复与可能造成的任何不便致上歉意，敬请见谅。

Thank you for the reminder.

要让你的电子邮件更加积极一点，除了道歉之外，你还可以感谢对方提醒你。

Thank you for the reminder. I can absolutely attend the meeting on Thursday. Could you please send me the agenda?
感谢您的提醒。周四的会议我定能出席。能麻烦您把议程寄给我吗？

Thanks for reaching out again and sorry for the delay. I'll get on your request right away and send you an update before the end of the week.
感谢再次与我们联系，也很抱歉晚回复您。我会马上处理您的请求，并在本周结束前与您更新进度。

Thank you for following up. I wanted to reach out sooner, but I'm still waiting on my manager to approve the budget.
感谢您更新进度。我本想要更快与您联系，但因为我还在等我主管审核这笔预算。

Thank you for your patience.

"Thank you for your patience" 是客服电子邮件里常用的说法。

We have forwarded your email to the relevant team. Please expect a response from them within 3-5 business days. Thank you for your patience while we resolve this issue.
我们已将您的信件转交给相关团队。您将在 3-5 个工作天内收到回复。感谢您在我们解决此问题时耐心等待。

Due to an unusually high volume of inquiries, we may need more time than normal to reply to your messages. We apologize in advance for any delays and appreciate your patience and understanding.
由于近期的咨询数量异常庞大，我们可能需要比平常还多的时间来回复您的消息。我们为可能造成的任何延迟事先致歉，也感谢您的耐心与谅解。

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